Grievance Redressal
We are committed to resolving your concerns promptly and fairly. Our multi-level grievance redressal mechanism is designed to address complaints efficiently.
How to Raise a Complaint
Contact Us Directly
Reach out via phone, email, or our contact form with details of your concern. Include your loan account number (if applicable) and a clear description of the issue.
Acknowledgement
We will acknowledge receipt of your complaint within 2 working days and provide a unique reference number for tracking.
Investigation & Resolution
Our grievance officer will investigate your concern and endeavour to resolve it within 7 working days. Complex cases may require additional time, and we will keep you informed.
Escalation (if needed)
If you are not satisfied with the resolution, you may escalate the matter to senior management. Contact details will be provided at the time of initial response.
Our Commitment
- Treat every complaint with seriousness and respect.
- Provide timely acknowledgement and resolution updates.
- Maintain confidentiality of complainant information.
- Not discriminate against customers for raising complaints.
- Follow RBI guidelines on customer grievance handling for NBFCs.
External Recourse
If your complaint is not resolved to your satisfaction through our internal process, you have the right to approach the Reserve Bank of India's integrated Ombudsman scheme for NBFCs.
RBI CMS PortalNeed to file a complaint?
Reach out to us directly and we will ensure your concern is addressed promptly and fairly.
Contact Us